Refund policy

Last updated: November 15, 2026

Made to order, so most sales are final

Every metal print, mug, ornament, notecard and calendar is made to order for you after you buy it. Because of that, we can't accept returns or exchanges for a change of mind on these items.

Damaged, defective or wrong items

If anything arrives damaged, defective or not what you ordered, email contactus@homeingrandlake.com within 14 days of delivery. Include your order number and a photo of the problem. We'll send a replacement or a full refund at no cost to you. Please keep the item and its packaging until we reply, in case the carrier or printer needs to see it.

Books

Books in new, unread condition can be returned within 14 days of delivery for a refund of the book price. Please contact us first; return shipping is paid by the buyer. Signed and pre-ordered books can be cancelled for a full refund any time before they ship.

Cancellations

Prints and gifts go into production quickly. To cancel one, contact us within 1 hour of placing your order and we'll do our best to stop it.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to post it.

Questions

Call 970-798-8014, email contactus@homeingrandlake.com, or stop by Quacker Gift Shop, 1034 Grand Avenue, Grand Lake, Colorado.